Lagardére Travel Retail Goes Live With Digital Receipts
Oct 21, 2022
We are excited to announce that we’ve launched with our first UK retailer, Lagardère Travel Retail, operating 21 shops across 8 airports and 8 ferries — another step in our movement to stop paper receipts!
Lagardère Travel Retail UK & Ireland brands include Discover, Aelia Duty Free, Tommy Hilfiger and the LEGO® Store. Customers can receive their digital receipts in real-time from the point of purchase in the ReceiptHero app, available for both iOS and Android users.
The group is committed to playing a leading role in building a more sustainable future for travel retail. As part of its CSR strategy, PEPS (Planet. Ethics. People. Social), Lagardère Travel Retail aims to reduce the environmental impact of its operations, cooperating with partners across the eco-system.
We asked Liam Grundy, Commercial Business Director at Lagardère Travel Retail why they decided to roll out the ReceiptHero service across their UK stores.
“ReceiptHero allows us to support our PEPS strategy by further reducing the environmental impact of our operations. At the same time it provides our customers with a smooth innovative checkout experience.”
Being an optimal piloting location - Luton Airport was recently the first global location of the Lagardère Travel Retail Group to test self checkout. Similar to self checkouts, digital receipts were shortly piloted at Aelia Duty Free in Luton airport before being rolled out across all locations.
“We're really grateful for the opportunity to work with the UK team at Lagardère Travel Retail, we’re talking about a global organisation with thousands of sites across Europe. The UK team reacted quickly to turn this into reality, we’re aligned on how we can enable a better checkout experience for their business and leisure traveler's”, says Chris Moore Director of International Business, ReceiptHero
A customer receiving a digital receipt from a purchase at one of Lagardère's stores will be able to use it for full refund and product exchange, can send feedback from their experience in-store and soon receive promotional offers for their purchase, utilizing ReceiptHero’s loyalty capabilities.
Enabling the service for Lagardère Travel Retail within such a short space became a reality due to utilizing existing cash register and payment service partner integrations from other markets, such as TCPOS by Zucchetti and Worldline. This sets out a clear case for cross border partnerships and core integrations with existing and future technology partners.
Want to follow in Lagardére Travel Retail footsteps and deploy your own digital receipt service? Get in touch with us today to find out more.